Repair

 

Do you have a broken down Rimage publisher or printer? We offer professional repair services for most Rimage products. (Even End-of-life equipment might be eligible)
  • $195 Bench Fee - We'll take a look at your system and tell you what is broken
  • $135 / hr - Before we fix we will let you know how long it will take
  • Quick turn around - Most repairs are done within five business days


Most repairs carry a warranty for the parts replaced and for the service performed. Contact us for details as many parts have different warranty periods.

Typical repairs for the thermal based printers include: printhead installation and alignment, bearing replacement, heater roller replacement, sensor replacement, and bitmap board installation.

Typical repairs for inkjet based printers include: extensive cleaning, singulator adjustment and replacement, servo replacement, print engine replacement, print board replacement, print carriage adjustment and replacement.

Typical repairs for DVD / CD Duplicators include: drive replacement, picker assembly replacement, singulator replacement, motor and belt replacement, firmware updates, etc.

Rimage

PrismPlus! and Auto PrismPlus! printers
Everest III and Auto Everest III printers
Protege II with Prism or Everest printers
DLN5200 with Everest II or Everest III printers
DiscLab with Everest II printer
7100 with Everest III or PrismPlus printer
8100 with Everest III or PrismPlus printers
5100n with Everest III printer
Producer 2000 Amigo w/ Prism printer
Producer 2000 AutoStar w/ Prism printers


  1. Fill out the repair form completely
  2. Send back the system in original box, or pack in double walled box with tight fitting shipping foam.
  3. Insure your system with your shipping carrier ($100 process fee for damage claims if you have insufficient packaging)
  4. Inkjet printers - remove ink cartridges & clean ink well
  5. Everest printers - shipping screw needs to be in place
  6. We only repair systems that recently worked
  7. Equipment left at Legend for more than 30 days is forfeited


Web Form
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