Shipping rates are calculated live by the carriers according to the
weight and dimensions of the packages according to your zip code.
What is the standard ship method?
We ship outbound packages via FedEx or UPS. Systems are shipped via
FedEx Freight on a pallet (LTL service).
Legend can ship from California, Nevada, Minnesota, Tennessee,
Pennsylvania and Maryland.
What time does my order need to be placed by to ship the
same day?
We can ship as late as 5:00pm PT (8:00pm ET) from California via FedEx
Ground so orders must be in by 4:45pm PT. LTL shipments must be
scheduled by 2pm PT (5pm ET) each day to have a same-day pick-up
What if I need the order to ship for next day delivery?
- For next day delivery using FedEx Express your order needs to be
in by 2:30pm PT (5:30pm ET)
- For next day delivery using UPS Red (customer account only) your
order needs to be in by 4:30pm PT (7:30pm ET)
What if I miss the cut off time by just a few minutes?
If it is an emergency, we will make every possible effort to get your
items shipped.
Do you stock all the products you sell?
We stock all of the Rimage, Epson and Primera consumables, Microboards
products are dropped shipped for us, usually the next business
day. For all items, please contact us for availability.
How much is shipping?
Shipping charges depend upon on where you are located, where we are
shipping from, what service you select, and the weight of the product
you order. When you proceed to checkout, you will then immediately see
how much the shipping cost is and it is automatically applied to your
order before purchase. Shipping cost is calculated based on shipping
from our main warehouse in Anaheim, CA. (If we ship from a warehouse
closer to your location, the shipping cost will be adjusted to the
correct amount before your payment is processed).
For item(s) that I order that offer free shipping, does it
include shipping by air?
No, free shipping applies GROUND shipping only. Additional charges will
apply to ship by air (overnight, 2-day, 3-day). If you choose to
expedite your shipment, you will be contacted with your new order total
with the additional shipping charges applied.
How long does it take to receive my order?
Time of delivery depends upon the level of shipping service you select
and which warehouse the product ships from. Legend has warehousing
facilities across the US. All orders are usually delivered in 1-4
business days.
Is my product insured when shipped? What if it gets lost?
All shipments leaving LEGEND that are quoted FOB destination are fully
insured. If you do not receive your order please contact LEGEND
customer service.
What if my shipment arrived damaged?
If it appears damaged please mark the BOL accordingly, refuse the
shipment and contact Customer Service immediately.
What if I discover I was short shipped an item?
Please contact customer service immediately and we will correct the
problem.
What taxes do I pay?
We charge State Sales Tax for all shipments in California unless you
are tax exempt. If we ship out of the state of California, no sales tax
will be charged.
What if I am tax exempt in the state of California?
Legend requires that the appropriate form be correctly filled out and
submitted. We will then remove the applicable sales tax from you
order. Please contact us and we will be happy to get a blank form
to you.